Tourism Australia markets Australia both domestically and internationally to create a sustainable advantage for our tourism industry - for the benefit of all Australians. The new national tourism body also aims to boost growth and develop tourism in regional Australia, and develop a better research base.
This can only be achieved by delivering the highest level of service possible to our two key customer groups, the travelling public of the world and the tourism industry.
This charter sets out the standards of service you can expect from us, and what we need from you so we can serve you better. It also explains how you can give us feedback on our service levels and how we will address your complaints if our service does not meet these standards.
Who we are
Tourism Australia is an Australian Government Statutory Authority established in 2004 to promote Australia as an international tourism destination.
It is a national body that incorporates the functions of the Australian Tourist Commission, See Australia, the Tourism Forecasting Council and the Bureau of Tourism Research.
What we do
The role of Tourism Australia is to:
- Increase international awareness and knowledge of Australia as a destination; and build the desire to travel to - and throughout - Australia in the international and domestic markets.
- Promote Australia domestically and internationally as a tourist and business event travel destination via advertising, technology and the Internet, public relations, media liaison, trade shows, trade missions, travel agents and consumer information servicing programs.
- Research and analyse international and domestic travel; and effectively communicate trends and issues to the Australian tourism industry.
- Increase awareness throughout Australia of the contribution of tourism to our economy, society and environment.
- Coordinate the overseas promotional efforts of the Australian tourism industry, in cooperation with State and Territory tourism authorities and with the Australian tourism industry;
- Closely monitor and report the effects of international tourism on Australia's natural environment and society.
Our customers
Tourism Australia's key customers are:
- The tourism industry and airlines, both in Australia and overseas, including State and Territory tourism organisations, convention bureaux, operators, accommodation providers, transport providers, attractions, destinations, educators, associations and other service providers.
- The Australian Government
- Business, investors, media and education sectors in Australia
Tourism Australia service standards
- Tourism Australia representatives will be friendly, courteous and sensitive in their dealings with you and do their best to satisfy your needs.
- We will respect the confidentiality of any information you provide about your business activities.
- If you write or send an email to us, we will reply within 10 working days.
- If you leave a telephone message with us, we will return your call within two working days.
- If Tourism Australia cannot help you, we will provide you with information on who may be able to help you.
- Tourism Australia's premises and services cater for people with a disability or disabilities
- Tourism Australia is a multilingual organisation and can assist people from a non-English speaking background.
Feedback
Any suggestions or complaints regarding Tourism Australia standards of service or the services provided, the performance of staff, or other matters affecting the business of Tourism Australia should be dealt with by using the following methods:
Contacting Tourism Australia
Office hours: 9.00 am - 5.30 pm (AEST)
Internet: www.tourism.australia.com
Post: GPO Box 2721, Sydney NSW 2001, Australia
Location: Level 18, Tower Two Darling Park, 201 Sussex Street, Sydney
Phone: 1300 361 650 / +61 2 9360 1111
Fax: +61 2 9361 1388
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