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Frequently Asked Questions

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You may find the answer to your question here:

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Please complete our enquiry form.

Student enquiries
Employment opportunities

Tourism Australia’s worldwide vacancies are advertised here. Positions are also advertised in Australia on www.seek.com.au. To contact Tourism Australia’s People and Culture team, please email vacancy@tourism.australia.com.

Trade Events enquiries

If you have an enquiry about one of Tourism Australia's trade events, please visit www.tradeevents.australia.com. If your enquiry is urgent, you can contact the Trade Events team on +61 2 9360 1111 or email tradeevents@tourism.australia.com.

Industry enquiries

If you are a member of the Australian tourism industry and would like more information on Tourism Australia’s activities, visit the Industry Resources page. Tourism Australia’s Industry Development team can be contacted on (02) 9360 1111 or email marketing@tourism.australia.com. You can also contact your local State or Territory Tourism Organisation.

Make a complaint

While visitors are in Australia, they are covered by Australia's consumer protection laws which require all businesses to treat consumers fairly.

If you believe you have been treated unfairly by a business while in Australia, first raise your concerns directly with the business involved. If you are unhappy with their response, you should lodge a complaint with the Department of Resources, Energy and Tourism.

Understanding your consumer rights

Consumer information and consumer complaint facilities for travellers are available in a range of languages. Visit the Department of Resources, Energy and Tourism’s consumer rights page.

Tell us a tourism marketing idea

If you would like to submit an idea about how to market Australia internationally, please visit www.buildingbrandaustralia.com.au.

Source brochures, posters, images and videos

In an effort to be sustainable, Tourism Australia no longer have brochures or posters available for general distribution. All travel information is now available online at www.australia.com.

To access images or video footage of Australia, please visit Tourism Australia’s Image Gallery at www.images.australia.com. Please note, you will need to register in order to download images and videos. You may also like to contact the relevant State or Territory Tourism Organisation.

Advice for planning your Australian holiday

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Visitor Arrivals

February 2012

  • There were 5.9 million visitor arrivals for year ending February 2012, a decrease of 0.2 per cent relative to the previous year.
  • There were 1.1 million visitor arrivals to Australia during the two months to February 2012, an increase of 2.0 per cent relative to the same period of the previous year.
  • There were 554,400 visitor arrivals during February 2012, a decrease of 0.5 per cent relative to the same month of the previous year.

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© Tourism Australia 2012

The information on this website is presented in good faith and on the basis that Tourism Australia, nor their agents or employees, are liable (whether by reason of error, omission, negligence, lack of care or otherwise) to any person for any damage or loss whatsoever which has occurred or may occur in relation to that person taking or not taking (as the case may be) action in respect of any statement, information or advice given in this website.

Tourism Australia wishes to advise people of Aboriginal and Torres Strait Islander descent that this website may contain images of persons now deceased.