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Phillipa Harrison

Managing Director

Phillipa Harrison joined Tourism Australia in February 2017 to head up the organisation’s international operations for Asia, the Americas, Europe and New Zealand as well as Global Distribution and Partnerships. In this role Phillipa oversees Tourism Australia’s network of international offices spanning 12 countries as well as managing airline relationships and distribution channels, working in partnership with the industry to grow the inbound market for Australian tourism. In September 2019, Phillipa was promoted to Managing Director.

Prior to her current role, Ms Harrison spent six years working for Hamilton Island Enterprises and before that held a variety of senior sales, marketing and product roles at Viator Systems (Sydney), Base Group (Sydney), STA Travel (London), Contiki Holidays (London), and Trailfinders (London).

Mark Craig

Executive General Manager Corporate Services

Corporate Services is responsible for improving corporate governance through information technology, finance, administration, human resources, legal advice and board secretariat duties.

Mark joined Tourism Australia in June 2011. Previously Mark was Chief Financial Officer at the NSW Human Services Department. He also held senior executive roles with EnergyAustralia, Scottish Water and Ernst & Young.


Karen Halbert

Executive General Manager Corporate Affairs, Government & Industry

The Corporate Affairs, Government and Industry team is Tourism Australia’s main liaison with government, Australian news media and the tourism industry.

Karen has extensive experience in corporate affairs, with a strong background in government and media relations. She joined Tourism Australia in January 2013. Prior to that, Karen worked as Principal Advisor, Media Relations for Rio Tinto and also held senior positions at Macquarie Group and AstraZeneca. Karen has also worked for a Federal MP.

Penny Lion

Executive General Manager Events 

The Events team at Tourism Australia comprises Business Events and Industry Events. The Business Events team is a specialist unit focussing on this specific visitor sector, and is responsible for delivering targeted marketing communications and trade programs to promote Australia internationally as a business events destination. Industry Events delivers a variety of activity to showcase Australia’s tourism offering, including the Australian Tourism Exchange ( ATE ) and Corroboree events for frontline retail travel sellers. These events, held in Australia and in key international markets, provide the Australian tourism industry with a platform on which to promote their experiences and products to qualified travel sellers.

Penny joined Tourism Australia in 2010 as Head of Business Events, and became Executive General Manager, Events, in August 2016. Her experience in the events sector encompasses strategy, marketing, sales, operations, and stakeholder management and spans more than 20 years working on trade, consumer and corporate events.

Susan Coghill

Chief Marketing Officer

Global Marketing is responsible for creating and developing Tourism Australia’s brand assets for global campaigns. Global Marketing manages the roll out of Tourism Australia’s marketing strategy, ensuring that Australia’s tourism marketing efforts continue to cut through in the competitive international marketplace.

In her previous role as Toursim Australia's General Manager Creative, Content and Campaigns, Susan helped set the creative marketing direction for Tourism Australia, overseeing the recent Dundee, Undiscover Australia and Australia Inc. campaigns.