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Freedom of Information

On this page, you will find information about:

Freedom of Information

Your rights

The Freedom of Information Act 1982 (Cth) (FOI Act) gives any person the right to:

  • access copies of documents we hold (excluding some exempt documents);
  • ask for information we hold about you including information which may need to be changed or annotated if it is incomplete, out of date, incorrect or misleading; and
  • seek a review of our decision not to allow you access to a document or not to amend your personal record.

You can ask to see any document that we hold. However, we can refuse access to some documents, or parts of documents that are exempt. Exempt documents may include those relating to national security, containing material obtained in confidence, Cabinet documents, and an official document of a Minister, or other matters set out in the FOI Act.

Documents available outside the FOI Act

You can get certain information, including personal information we hold about you, without following a formal process under the FOI Act.

You should also check the information we have published under the Information Publication Scheme and FOI Disclosure Log to see if what you are seeking is already available.

How to make a request

Your request must:

  • be in writing;
  • state that the request is an application for the purposes of the FOI Act;
  • provide information about the document(s) to assist us to process your request; and
  • provide an address for reply.

You can send your request:

By post
Freedom of Information Officer
Tourism Australia
GPO Box 2721
Sydney NSW 1006

By email

If you ask a third party to make an FOI request on your behalf, you need to provide a specific, written authority to send copies of documents to you, care of that person, or to allow that person to inspect copies of documents containing information about you.

If you require assistance with your request, please contact the FOI Officer on +61 2 9360 1111 or by email to:

Fees and charges

There is no application fee to make a FOI request.

There are no processing charges for requests for access to documents containing only personal information about you. However, processing charges may apply to other requests. The most common charges are:

Activity Item Charge
Search and retrieval: time we spend searching for or retrieving a document $15.00 per hour
Decision Making: time we spend in deciding to grant or refuse a request, including examining documents, consulting with other parties, and making deletions First five hours: Nill
Subsequent hours: $20.00 per hour
Transcript: preparing a transcript from a sound recording, shorthand or similar medium $4.40 per page of transcript
Photocopy $6.25 per half hour (or part thereof)
Inspection: supervision by an agency officer of your inspection of documents or hearing or viewing an audio visual recording at our premises $6.25 per half hour (or part thereof)
Delivery: posting or delivering a copy of a document at your request Cost of postage or delivery

If we decide to impose a charge, we will give you a written estimate and the basis of our calculation. Where the estimated charge is between $20 and $100, we may ask you to pay a deposit of $20, or where the estimated charge exceeds $100, we may ask you to pay a 25% deposit before we process your request.

You can ask for the charge to be waived or reduced for any reason, including financial hardship or on the grounds of public interest. If you do so, you should explain your reasons and you may need to provide some evidence.

What you can expect from us

We will confirm in writing to you within 14 days that we have received your request. We will also provide you with an estimate of the charges that apply to your request. We will give you our decision within 30 days unless that time has been extended. If a document contains information about a third party, we will need to consult them and may need to extend the time to give you our decision by another 30 days. We may also seek your agreement to extend the time by up to 30 days if your request is complex.

If you disagree with our decision

When we have made a decision about your FOI request, we will send you a letter explaining our decision and your review and appeal rights.

You can ask for the following decisions to be reviewed:

  • if we refuse to give you access to all or part of a document or if we defer giving you access;
  • if we impose a charge; or
  • if we refuse to change or annotate information about you that you claim is incomplete, incorrect, out of date or misleading.

A third party who disagrees with our decision to give you documents that contain information about them can also ask for our decision to be reviewed.

Internal review

You can request in writing that we reconsider our decision through an internal review. An internal review will be conducted by another officer in our agency. We will advise you of our new decision within 30 days of receiving your request.

Information Commissioner review

You can ask the Australian Information Commissioner to review our original decision or our decision on internal review within 60 days of the date of decision (or 30 days after you are notified if you are an affected third party). The Information Commissioner can affirm or vary the decision or substitute a new decision. The Information Commissioner may decide not to conduct a review in certain circumstances. More information is available at the Office of the Australian Information Commissioner (OAIC) website.


If you are unhappy with the way we have handled your request, you can complain to the Australian Information Commissioner who may investigate our actions. More information is available on the OAIC’s website. The Commonwealth Ombudsman can also investigate complaints about our actions. However, the Commonwealth Ombudsman and the Information Commissioner will consult to avoid the same matter being investigated twice.

More information

If you require more information, please contact the FOI Officer on +61 2 9360 1111 or by email to

Certain documents that we have released under the FOI Act can be obtained at our FOI Disclosure Log. Information about our Information Publication Scheme is outlined below.


Information Publication Scheme

The FOI Act establishes the Information Publication Scheme for Australian government agencies. The Information Publication Scheme commenced on 1 May 2011 and requires agencies to publish a broad range of information on their websites.

Tourism Australia is an agency subject to the FOI Act and is required to comply with the Information Publication Scheme requirements.

If you'd like to know more about how Tourism Australia gives effect to its publication obligations under the FOI Act, please see our Information Publication Plan.

If you'd like more information on requests made after 1 May 2011, please see our Disclosure Log.

Further information on the Information Publication Scheme is available from the Office of the Australian Information Commissioner (OAIC) website.

Tourism Australia’s publications fall into the following four categories:

Who we are

What we do

Our reports and responses to Parliament

Operational and other corporate information 


Disclosure Log

Tourism Australia is required by the FOI Act to publish a disclosure log on its website. The disclosure log lists information which has been released in response to an FOI access request. This requirement has applied since 1 May 2011.

The disclosure log requirement does not apply to:

  • personal information about any person if publication of that information would be ‘unreasonable’;
  • information about the business, commercial, financial or professional affairs of any person if publication of that information would be ‘unreasonable’;
  • other information covered by a determination made by the Australian Information Commissioner if publication of that information would be ‘unreasonable’; or
  • any information if it is not reasonably practicable to publish the information because of the extent of modifications that would need to be made to delete the information listed in the above dot points.

The information described in this disclosure log has been released by Tourism Australia under the FOI Act and is available for public access.

A link is provided if the information can be downloaded from this website or another website.

Information that is not available on a website may be obtained by writing to Freedom of Information Officer, Tourism Australia, GPO Box 2721, Sydney, NSW 1006, or emailing A charge may be imposed to reimburse Tourism Australia for the cost incurred in copying or reproducing the information or sending it to you. There will be no charge for the time spent by Tourism Australia in processing the FOI request that led to this information being made available. You will be notified if any charge is payable and required to pay the charge before the information is provided.

There may be documents in the disclosure log that are currently not available in HTML format. If you are unable to read the format provided please contact the Freedom of Information Officer in writing at Tourism Australia, GPO Box 2721, Sydney, NSW 1006, or by email We will try to meet all reasonable requests for an alternative format of the document in a timely manner and at the lowest reasonable cost to you.

Information attached to, or referred to, in Tourism Australia's Disclosure Log will generally be removed after 12 months, unless the information has enduring public value.

To the extent that copyright in some of this material is owned by a third party, you may need to seek their permission before you can reuse that material.

FOI reference number Date of access FOI request Information published Other information
TA0817 14 August 2017 Documents relating to Tourism Australia’s request to access, and/or use of, metadata information Documents relating to Tourism Australia’s request to access, and/or use of, metadata information. No documents met this criteria.  Nothing to publish. Nil
TA0116 4 June 2016 Documents relating to Tourism Australia’s sponsorship of David Attenborough’s Great Barrier Reef series. Clarification sought in relation to scope of request from applicant.
No response received. Nothing to publish
TA0715 13 August 2015 Documents about international travel taken by Tourism Australia's Sydney based employees in Bands 3 and 4 during the period March - July 2015. One document met the criteria. Nil
TA0215 16 February 2015 Correspondence between Tourism Australia and the Office of Andrew Robb between 9 September 2013 and 31 October 2014 that relates to the Boathouse, Palm Beach. Two (2) documents that met the criteria Nil
TA0115 21 January 2015 Documents relating to proposed or future tourism development of grants with The Entrance NSW 2261 and its surrounding areas.  No correspondence met this criteria. Nothing to publish. Nil
TA214 11 March 2014 Letters written by select employees on the 2nd and 3rd December that ended in the letter 't'. No correspondence met this criteria. Nothing to publish. Nil
TA0114 11 March 2014 Correspondence from our Chairman to the Foreign Affairs Minister and from our Chairman to the Minister for Trade and Investment from Sept 2013 - Jan 2014. Two (2) letters that met the criteria Nil