COVIDSafe Industry Resources
Australia is starting to reopen, which is great news for the tourism industry. Along with welcoming keen travellers and giving them the best experience possible, it’s important for tourism operators to stay safe and work within government guidelines. See below for information and helpful resources to keep your business compliant.
Keeping employees and customers safe is of the utmost importance and having the right policies, processes and procedures in place will help everyone practice good hygiene to reduce the risk of the virus spreading.
It is essential that you train your team on the best hygiene practices to keep both them and your customers safe. These practices include:
See Safe Work Australia’s Good Hygiene Checklist for more information.
Guests and patrons
It’s important to put strict hygiene policies and procedures in place to help keep your customers safe. Measures you can take include:
For more information, take a look at Safe Work Australia’s information for workplaces.
Taking the time to increase cleaning schedules and regularly disinfect surfaces will help keep your business clean and your customers reassured.
Here are some useful links to help you and your staff keep your business as clean as possible:
Maintaining physical distancing wherever possible will help minimise the spread of infection, which is especially important if you use vehicles or vessels in your business.
Implementing measures such as additional signage, seating arrangements and queue markings will help keep your customers and staff at a safe distance from one another.
For more information, take a look at Safe Australia’s Work Physical Distancing Checklist.
Each state and territory has their own COVID-19 restrictions for various business types, including maximum capacity limits, physical distancing rules and restrictions around shared facilities.
You can read about the latest restrictions on services on the Australian Government website. Alternatively, see below for the most up-to-date business restrictions per state/territory:
Take a look at the latest COVID-19 industry guidelines below:
Having a COVIDSafe Plan for your business will ensure you’re meeting the right health and safety regulations set by your state or territory’s government. You can use the National COVID-19 Coordination Commission’s planning tool to develop your own COVIDSafe Plan.
Complying with COVID-19 regulations will help you keep your team, customers and community safe. See below for the most up-to-date COVID-19 information specific to your region:
It’s important your staff are properly trained on hygiene best practices and that they understand all the actions they need to take to comply with your COVIDSafe Plan.
It’s a good idea to set aside some time to take everyone through your COVIDSafe Plan and follow up with useful links and information.
If you need help, the Australian Government website offers free online training options for both you and your employees.
When it comes to your CovidSafe Plan, communication is key. Let your customers know in advance what sort of changes they can expect at your business including any potential delays, changes to capacity and enhanced cleaning procedures.
At your premises, displaying information on the practices you’re putting into place will reassure your customers and make them feel safe when visiting your business. Having signage that shows how your business is helping to stop the spread will reassure guests and patrons, while clearly communicating health and safety requirements will help everyone stay safe.
The Australian Government website has a range of COVID-19 posters and collateral you can download and print out for your workplace.
Collecting personal details
Many businesses are now required to collect the personal information of customers and visitors. This is to help local health authorities conduct contact tracing if and when required.
When you’re taking bookings, make sure you record the details of every person on that booking, not just the person who’s booked. Also be sure to follow privacy regulations when collecting personal information.
To learn more, read the Australian Government’s guide to collecting personal information.
Many businesses now only accept digital transactions, but this excludes those people who rely on cash to pay. If you choose to accept cash, make sure you have good hygiene practices in place.
Health experts have advised that handling banknotes and coins is reasonably low risk when it comes to spreading the virus. Just make sure you and your team wash your hands after taking any form of payment, as well as offer hand sanitiser to customers at the point of payment.
As travel restrictions change, it’s important to keep your cancellation policy up to date and communicate any changes to your customers. This will ensure flexibility for your customers, as well as protection for your business.
To learn about your rights and obligations when it comes to cancellations and refunds, visit the business information page on the ACCC website.
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